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About/FAQs

What is Here4TN?
Here4TN, powered by Optum, is here for all State of Tennessee employees and their dependents. It’s not your traditional “employee assistance program.” It’s a friendly and confidential service that provides a wide range of resources for any life situation.

Who is eligible for benefits?
All State of Tennessee employees and their dependents are eligible. However, behavioral health benefits are only available to those enrolled in a Public Sector medical plan. If you are not enrolled in a Public Sector medical plan, you are still eligible for all of the services available online and over the phone, as well as five no-cost in-person sessions with an EAP provider. 

Are services confidential?
Yes. We keep all records confidential in accordance with federal and state laws. We will never share your personal records with your employer, or anyone else, without your permission.

How do I find providers who are covered?
Simply click the “Find a Provider” link to search for covered providers and facilities or see if your current provider is covered. Click here to learn more about searching for a provider.

How do I submit a claim?
In most cases, your network provider will submit claims. If you or your dependents use a behavioral health clinician not in our network, you can easily submit an online claim for payment.

Do I require prior authorization before meeting with a provider?
Yes. To obtain approval for services, submit an authorization form prior to your appointment. Or you may speak with a specialist at 855-Here4TN  (855-437-3486)
.

Who is Optum?
Optum has a team of counselors and well-being and work-life specialists who provide the Here4TN services for you. Optum is a health and well-being company that serves more than 65 million people every year, with the mission of helping the health system work better for everyone and helping people live healthier lives.

Benefits & Services

What can Here4TN do for you?

We can provide support for all the areas of your life. Need a rental car? Meals delivered to your home? A pet-friendly hotel? We can help you locate convenience services.

We can also provide support for life’s bigger challenges. These include family concerns, financial issues, separation and divorce, substance abuse, stress and anxiety, and much more.

Confidential counseling services are available to you at no cost. You have up to five EAP counseling sessions available to you.

Our carefully selected specialists are on hand 24 hours a day, 7 days a week to lend support and help you find the resources you need. Learn more about WorkLife Services here.

How much will this benefit cost?

There is no charge for referrals to services. When you see a provider in our network, you will receive five EAP visits at no cost. For legal services, your first meeting is free, and you will receive a 25 percent discount on services after that. Your first visit to a financial advisor is free.

Services received through your benefit may require prior approval and/or copayment, and there may be a deductible.

Helpful services where you live and work.

Is your son or daughter searching for a college? Are your aging parents in need of more care than you can provide? Perhaps you're thinking of adopting a pet? Search for local services in your area.

Click to go to liveandworkwell childcare directories.
Click to access liveandworkwell caregiving resources page.
Click to access liveandworkwell legal help page.
Click to open the Worklife Services page on Here4TN.

Self-help resources and guidelines.

Find expert information, tips and assessments that may provide just the answer you need to deal with a life challenge.

Click to access liveandworkwell relationahips page.
Click to access liveandworkwell anxiety page.
Click to access liveandworkwell financial fitness page.
Click to access the TN breastfeeding hotline page.

Personal Empowerment Programs

Change your thinking and behaviors to support the improvements you want in your life.

Explore four interactive programs that can help you make positive changes in your life. Programs are available for:

  • Anxiety
  • Depression
  • Stress
  • Substance Use

User Registration is required to participate in these secure and private interactive programs.

liveandworkwell personal empowerment page
Click to access liveandworkwell for more information.

Newsletters

Click to open and view the January Employee newsletter.
Click to open and view the May Employee newsletter.
Click to open and view the September Employee newsletter.
Click to open and view the February Employee newsletter.
Click to open and view the June Employee newsletter.
Click to open and view the October Employee newsletter.
Click to open and view the March Employee newsletter.
Click to open and view the July Employee newsletter.
Click to open and view the November Employee newsletter.
Click to open and view the April Employee newsletter.
Click to open and view the August Employee newsletter.
Click to open and view the November Employee newsletter.