What tools are available to me as a supervisor?

Licensed clinicians and Certified Employee Assistance Professionals can help managers with workplace issues and provide resources to:

  • Identify and manage troubled employees
  • Learn to give clear and constructive feedback
  • Make referrals to Here4TN for counseling services
  • Deal with non-work issues that impact the workplace
  • Build a positive and productive work environment

Call 855-Here4TN (855-437-3468) to schedule a consultation. Management consultants are available during regular business hours.

Here4TN also provides interactive workshops and seminars conducted by experienced training processionals:

  • Building a high-performing team
  • Managing conflict
  • Effective coaching and counseling
  • Building a safe place to work
  • Preventing harassment in the workplace

To arrange a training program tailored to meet your needs, all 866-876-2785.

Manager Resources

Supervisor Manual

A manager’s work can be challenging. Get practical tips and strategies for managing a variety of situations that will help you maintain a positive, productive work environment.

The Here4TN supervisor manual is filled with practical tips and strategies for managing workplace performance, maintaining a positive environment and handling critical incidents. It also shows you how the resources available from Here4TN can help you achieve these goals.

Critical Incident Response Service

When something sudden or traumatic happens in the workplace, it’s important to take steps to ensure your workplace’s safety and the employees’ mental health. The professional crisis services of a Critical Incident Response Service (CIRS) help employees manage their feelings and can have a very positive impact on morale and productivity.

CIRSs are led by trained Here4TN EAP counselors with quality experience in helping traumatized persons who may need intervention services, such as Group Critical Incident Response sessions. Counselors can provide assistance to managers and employees.

To learn more about CIRS, examples situations and determine if you may need a CIRS, view page 24 of the supervisor manual or call 855-Here4TN.

Training Programs

Here4TN offers interactive and professionally delivered training programs on a variety of topics related to workplace issues and work-life balance. Delivered by Optum’s Training Department, these training sessions include:

  • Professional development programs
  • Consultation services (to learn which training programs are most appropriate)
  • Seminars
  • Information fairs
  • Webinars

Training Catalog
Training Request Form

Workplace Downsizing Resources

Learning to recognize how change affects you and your employees can help you cope during layoffs. People going through organizational change may experience a wide range of emotions or symptoms such as guilt, anger, fatigue or anxiety. Click here to learn more about weathering workplace downsizing.


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