Critical Incident Response Service
When something sudden or traumatic happens in the workplace, it’s important to take steps to ensure your workplace’s safety and the employees’ mental health. The professional crisis services of a Critical Incident Response Service (CIRS) help employees manage their feelings and can have a very positive impact on morale and productivity.
CIRSs are led by trained Here4TN EAP counselors with quality experience in helping traumatized persons who may need intervention services, such as Group Critical Incident Response sessions. Counselors can provide assistance to managers and employees.
To learn more about CIRS, example situations and determine if you may need a CIRS, view page 24 of the supervisor manual or call 855-Here4TN.
Preparing for CIRS Services:
Before the Services
- You can access CIRS services by calling 855-here4tn 24 hours a day.
- You will reach a CIRS coordinator who will ask very specific questions about the incident and schedule services, which will be within 72 hours.
- The coordinator will provide guidance communicate the services to your site, and will provide handouts. It will be suggested that a conference room be reserved so there is a confidential space for the counselor to meet with your people.
Day of Services
- You will want to meet with the counselor and provide any updates or logistics.
- The counselor will provide group support as well as individual sessions with employees. Managers should meet with the counselor in separate sessions.
- The counselor will provide general feedback from the group sessions (without violating any confidentiality), and talk about what to expect form employees in the coming weeks, and how to manage their reactions.
After the Services
- Within 24 hours of services, the CIRS coordinator will follow up on the services and schedule any future sessions.