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What tools are available to me as a supervisor?

Licensed clinicians and Certified Employee Assistance Professionals can help managers with workplace issues and provide resources to:

  • Identify and manage troubled employees
  • Learn to give clear and constructive feedback
  • Make referrals to Here4TN for counseling services
  • Deal with non-work issues that impact the workplace
  • Build a positive and productive work environment

Call 855-Here4TN (855-437-3486) to schedule a consultation. Management consultants are available during regular business hours.

Here4TN also provides interactive workshops and seminars conducted by experienced training processionals:

  • How to Support Mental Health Concerns in the Workplace
  • Critical Incident Stress for Managers
  • How to Overcome Negativity in the Workplace
  • Mindfulness
  • Making the Most of Your Working Day

To arrange a training program tailored to meet your needs, all 866-876-2785.

Click to open and play the Here4TN Leaders video.

Manager Resources

Supervisor Manual

A manager’s work can be challenging. Get practical tips and strategies for managing a variety of situations that will help you maintain a positive, productive work environment.

The Here4TN supervisor manual is filled with practical tips and strategies for managing workplace performance, maintaining a positive environment and handling critical incidents. It also shows you how the resources available from Here4TN can help you achieve these goals.

Critical Incident Response Service

When something sudden or traumatic happens in the workplace, it’s important to take steps to ensure your workplace’s safety and the employees’ mental health. The professional crisis services of a Critical Incident Response Service (CIRS) help employees manage their feelings and can have a very positive impact on morale and productivity.

CIRSs are led by trained Here4TN EAP counselors with quality experience in helping traumatized persons who may need intervention services, such as Group Critical Incident Response sessions. Counselors can provide assistance to managers and employees.

To learn more about CIRS, example situations and determine if you may need a CIRS, view page 24 of the supervisor manual or call 855-Here4TN.

Preparing for CIRS Services:

Before the Services

  • You can access CIRS services by calling 855-here4tn 24 hours a day.
  • You will reach a CIRS coordinator who will ask very specific questions about the incident and schedule services, which will be within 72 hours.
  • The coordinator will provide guidance communicate the services to your site, and will provide handouts. It will be suggested that a conference room be reserved so there is a confidential space for the counselor to meet with your people.

Day of Services

  • You will want to meet with the counselor and provide any updates or logistics.
  • The counselor will provide group support as well as individual sessions with employees. Managers should meet with the counselor in separate sessions.
  • The counselor will provide general feedback from the group sessions (without violating any confidentiality), and talk about what to expect form employees in the coming weeks, and how to manage their reactions.

After the Services

  • Within 24 hours of services, the CIRS coordinator will follow up on the services and schedule any future sessions.

Training Programs

Here4TN offers interactive and professionally delivered training programs on a variety of topics related to workplace issues and work-life balance. Delivered by Optum’s Training Department, these training sessions include:

  • Professional development programs
  • Consultation services (to learn which training programs are most appropriate)
  • Onsite Trainings
  • Webinars

Training Catalog
COVID-19 Supplemental Catalog
Diversity and Inclusion Supplemental Catalog
Training Request Form*

*Please add agency information in the ‘comments’ section of the request form.

Workplace Downsizing Resources

Learning to recognize how change affects you and your employees can help you cope during layoffs. People going through organizational change may experience a wide range of emotions or symptoms such as guilt, anger, fatigue or anxiety. Click here to learn more about weathering workplace downsizing.